Deleting your data

This page is for traders using BackIn5 (the app and the website).

If you are a shopper who scanned a QR code at a stall table, you have nothing here to delete - we never asked for your details in the first place (see below).

How to close your account

Email hello@backin5.co.uk from the address registered to your account. That is the whole process. A real person reads and handles it.

1. Email us

   Send a note from your registered email address to hello@backin5.co.uk.

2. Say you want it deleted

   You do not need to give a reason, and we will never ask for one.

3. We confirm the purge

   We will confirm your account is closed, normally within two working days and always within 30.

Can't reach that email inbox anymore? Write to us from any address. Tell us your stall name and the market you traded at, and we will verify who you are before deleting anything.

What gets deleted

Everything belonging to your stall is erased permanently. There is no hidden archive and no “soft delete” kept behind the scenes:

• Your name, business name, and email address
• Your counter sign and its QR code - a scan then shows “Sign not found” instead of your stall
• Your waiting message and all custom replies you wrote
• The markets you trade at and any pitch markers
• Your PitchMate connections (unlinked from both sides)
• Your phone's push notification address, so it cannot ring again
• Your active sign-in sessions across web and mobile
• All counter visit logs and whatever was said during them

What is kept (and why)

Only two things survive an account deletion, and neither one identifies you:

• Anonymous market totals: How many stalls traded and how many signs were scanned on a given day at a given market. These contain no names, no shopper details, cannot be linked back to you once your account is gone, and are kept for 3 years for platform statistics.
• Encrypted server backups: Held for up to 30 days before being completely overwritten. We do not edit historical backup archives to remove single accounts, as restoring from a modified backup risks corrupting system integrity. Backups are never touched unless recovering from a catastrophic server failure.

If you have purchased a Stall Pass, payment records are maintained directly by our payment processor under their statutory accounting obligations. BackIn5 never sees, handles, or stores your card details.

If you scanned a sign as a shopper

There is nothing to delete because we never took anything from you.

Scanning a stall sign asks for no name, no email address, and no phone number. It requires no app install and creates no account. Our servers are configured never to log your IP address. Your visit is marked only against a random, temporary code, which is erased after 30 days regardless.

Need a break without deleting everything?

You do not have to nuke your account just to take time off.

You can sign out of your phones and browser sessions from MyStall; any signed-out device profile is automatically cleared after 30 days. Your counter sign stops ringing the second you check out of a market, and nothing is public while you aren't trading.

Contact by post

BackIn5
Unit 172917
PO Box 7169
Poole
BH15 9EL

Email is much faster, but post reaches the same desk. Our full privacy notice sets out who is legally responsible for your information, full retention tables, and your legal rights under UK GDPR to inspect, correct, or challenge your data.